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Notice of Privacy Practices

Effective Date: April 30, 2026 · Last Updated: April 30, 2026

Continuum Clinical Care ("we," "us," or "our") is committed to protecting the privacy of your health information. This Notice describes our legal duties and privacy practices with respect to your Protected Health Information (PHI) and is provided to you as required by the Health Insurance Portability and Accountability Act (HIPAA).

1. Our Commitment to Your Privacy

We are required by law to maintain the privacy of your PHI, to provide you with this Notice of our legal duties and privacy practices, and to follow the terms of the Notice currently in effect.

We reserve the right to change our privacy practices and the terms of this Notice at any time, as permitted by law. Changes will apply to health information we already have about you as well as information we receive in the future. The current Notice is available upon request, is posted at our practice location, and is posted on this website. If we make material changes, we will update the effective date above.

We do not use or disclose PHI for fundraising purposes.

2. Uses and Disclosures for Treatment, Payment, and Health Care Operations

We may use and disclose your PHI without your authorization for the following purposes:

Treatment

We may use your PHI to provide and coordinate health care services. We may share your health information with other health care providers involved in your care, including specialists, home health agencies, pharmacies, and laboratories.

Payment

We may use and disclose your PHI to obtain payment for services we provide. For example, we may submit claims to your insurance company, which may include information about your diagnosis and treatment.

Health Care Operations

We may use and disclose your PHI for our internal operations, such as quality assessment, care coordination, training of staff, audits, and compliance activities.

Appointment Reminders

We may contact you using the information you provide to remind you of scheduled appointments or follow-up care, including via telephone, text message, and email.

Treatment Alternatives

We may contact you to provide information about treatment options or health-related services that may be of interest to you.

3. Other Permitted Uses and Disclosures Without Authorization

We may also use or disclose your PHI without your authorization in the following circumstances:

• As required by law, including reporting to public health authorities to prevent or control disease, injury, or disability.
• To report suspected abuse, neglect, or domestic violence to government authorities as required or permitted by law.
• To health oversight agencies for audits, investigations, inspections, and licensing activities.
• In response to a court or administrative order, subpoena, discovery request, or other lawful process.
• To law enforcement officials for limited purposes as permitted by law.
• To coroners, medical examiners, and funeral directors as necessary.
• To organ procurement organizations in connection with organ, eye, or tissue donation.
• For research purposes, subject to specific legal requirements and oversight.
• To avert a serious and imminent threat to the health or safety of a person or the public.
• To military authorities for members of the armed forces, as required by law.
• To workers' compensation programs as authorized or required by law.

4. Uses and Disclosures Requiring Your Authorization

The following uses and disclosures of your PHI will be made only with your written authorization, unless otherwise required or permitted by law:

• Most uses and disclosures of psychotherapy notes.
• Uses and disclosures of PHI for marketing purposes.
• Disclosures that constitute a sale of PHI.
• Any other use or disclosure not described in this Notice.

You may revoke any authorization you provide to us in writing at any time, except to the extent that we have already taken action in reliance upon the authorization.

5. Your Rights Regarding Your Health Information

Right to Access

You have the right to inspect and obtain a copy of your PHI that we maintain, with limited exceptions, including the right to receive an electronic copy of your PHI if you request it and we maintain it electronically. Requests must be submitted in writing. We may charge a reasonable, cost-based fee for copies. We will respond within 30 days of your request.

Right to Request Amendment

If you believe that health information we have about you is incorrect or incomplete, you may request an amendment. Your request must be in writing and must include a reason for the amendment. We may deny the request under certain circumstances.

Right to an Accounting of Disclosures

You have the right to request an accounting of certain disclosures we have made of your PHI during the six years prior to your request. This right does not apply to disclosures made for treatment, payment, or health care operations.

Right to Request Restrictions

You have the right to request restrictions on certain uses and disclosures of your PHI. We are not required to agree to your request, except where you have paid for a service out of pocket in full and request we not disclose to your health plan. If we agree to a restriction, we are bound by our agreement except in certain emergencies.

Right to Request Confidential Communications

You have the right to request that we communicate with you about health matters in a certain way or at a certain location. We will accommodate reasonable requests.

Right to a Paper Copy of This Notice

You have the right to receive a paper copy of this Notice upon request, even if you have agreed to receive it electronically.

Right to Be Notified of a Breach

You have the right to be notified in the event of a breach of your unsecured PHI, as required by federal and state law.

6. Our Duties

We are required by law to:

• Maintain the privacy of your PHI.
• Provide you with this Notice of our legal duties and privacy practices with respect to your PHI.
• Notify you following a breach of unsecured PHI.
• Abide by the terms of the Notice currently in effect.

7. Electronic and Telehealth Communications

Where visits are conducted via telehealth, we use secure, HIPAA-compliant platforms for all virtual visits and communications. We take additional precautions to protect your PHI in the electronic environment, including:

• Use of encrypted, HIPAA-compliant video platforms for telehealth visits.
• Secure storage of all intake documents and health records in HIPAA-configured systems.
• Restriction of PHI transmission via unencrypted email. Document exchange is conducted through secure portals only.
• Minimum necessary standard applied to all PHI shared with third parties.
• Staff training on privacy and security requirements applicable to telehealth and electronic communications.

8. Contact Us / Privacy Officer

To exercise any of your rights described in this Notice, or to request a copy of this Notice, please contact our designated Privacy Officer:

9. How to File a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights (OCR). You will not be penalized for filing a complaint.

To file a complaint with our practice, contact the Privacy Officer at the address above.

To file a complaint with the U.S. Department of Health and Human Services:

10. State Law and Additional Protections

Connecticut law may provide additional privacy protections for certain categories of health information, including mental health records, substance abuse treatment records, and HIV/AIDS-related information. Where Connecticut state law provides greater privacy protections than federal law, we will follow the more protective state law. Certain categories of your health information may require your specific written authorization before we can use or disclose them, even for treatment, payment, or health care operations.

11. Changes to This Notice

We reserve the right to change the terms of this Notice and to make the new Notice provisions effective for all PHI that we maintain. When we make a material change to our privacy practices, we will post the revised Notice at our practice location, update this page, and make it available to you upon request. The effective date at the top of this Notice indicates when it was last revised.